Return Policy

Thank you for shopping at Sandy Stores. We value your satisfaction and want to ensure you have a positive shopping experience. Please read our return policy carefully.

Return Period

– You have a maximum of 15 days from the date of delivery to initiate a return.

Eligibility

– To be eligible for a return, the item must be in its original condition and packaging.

– Customized or personalized items are not eligible for returns.

– Items must be unused and free from any damage or signs of wear.

Return Process

– To initiate a return, please contact our customer support team at return@sandystores.com within the 15-day return period.

– Please provide your order number, a clear description of the reason for the return, and, if possible, photographic evidence.

– Once your return is approved, we will provide instructions on how to return the item.

Refunds

– Refunds will be issued within 5 business days after we receive and inspect the returned item.

– We will refund the purchase price, minus any applicable restocking fees or return shipping costs.

Return Shipping

– You are responsible for the return shipping costs unless the return is due to an error on our part.

Damaged or Defective Items

– If you receive a damaged or defective item, please contact us immediately with photographic evidence. We will provide a replacement or issue a refund.

Cancellation

– You may cancel your order within 24 hours of purchase for a full refund.

Non-Returnable Items

– Gift cards are non-returnable and non-refundable.

Contact Us

If you have any questions or need assistance with the return process, please contact our customer support team at return@sandystores.com.

We reserve the right to refuse any return that does not meet our return policy criteria. This return policy is subject to change without prior notice.

Thank you for choosing Sandy Stores for your furniture needs. We appreciate your business and strive to provide exceptional products and customer service content!